Questions, answered.

Robo 3D is a 3D printing and product design studio. We print ready-made products from our catalog, and we design and print custom pieces for individual requests.

Browse our Products page and add items to your cart, or use "Order Now" on a product page for a single item. For something custom, use Start a Project to tell us what you have in mind.

Not necessarily. If you already have an STL file or a design link, you can send it to us. If you don't have a ready design, we can prepare a custom design for you — pricing depends on the complexity of the design.

Each product's price is shown on its own page. Your final order total depends on the quantity you choose and any discount applied to that product.

No. Custom design, logos, or custom sizing are priced separately based on how complex the design is. Reach out through Start a Project or WhatsApp for a quote.

A few items depend heavily on size or customization, so their price is shared directly with you on WhatsApp once we understand exactly what you need.

We print primarily in PLA and PETG. PLA has a clean matte-to-satin finish, sharp detail, and a wide color range — great for figures, decor, and everyday desk pieces. PETG is tougher and more heat-resistant, with a slight gloss, and suits functional parts that need to handle daily wear.

If your piece is mainly decorative or detail-focused, PLA is usually the better fit. If it needs to handle more daily use, load, or heat exposure, PETG is the sturdier choice. If you're not sure, tell us how you plan to use the piece and we'll recommend one.

Yes, based on what's currently available. Keep in mind the actual color can vary slightly from what you see on screen, due to lighting and display differences.

Yes, and that's normal. 3D printing builds every product layer by layer, so fine layer lines on the surface are part of the technology itself — not a manufacturing defect.

It should be very close, but the exact shade can vary slightly from product photos due to lighting, your screen, and the specific filament batch used.

If there's a genuine manufacturing defect, or the product doesn't match the design or sizing you agreed to, let us know within 24 hours of receiving it with clear photos or video, and we'll review a replacement or reprint.

Yes — describe your idea through Start a Project and we'll prepare a design for you. The cost depends on how complex the design is.

If you already have an STL file or a link to your design, send it over. If not, just describe what you'd like, and where needed we'll share a preview of the final design with you before printing begins.

You can request changes freely before printing starts. Once printing has begun, we can no longer take responsibility for changes to that run — a modification at that point is treated as a new order.

You are — we print to the size you confirm with us. Please review dimensions carefully before approving, since we can't reprint or exchange a product for free just because a different size was chosen.

Not once printing has started. A size change after that point is handled as a new order, and the material and print time already used are accounted for.

It depends on the specific piece — larger or multi-part prints can affect both price and production time. Message us on WhatsApp or use Start a Project with your dimensions and we'll confirm what's possible.

Add one or more products to your cart, adjust quantities as needed, then head to checkout to review your full order summary — subtotal, any discounts, final total, and the required deposit — before submitting your details.

Yes. Any priced product also has an "Order Now" option on its own page for placing that single item directly, or you can order through WhatsApp.

Yes — that's exactly what the cart is for. Add as many different products as you like, and they'll all be part of the same order and the same deposit calculation.

Before your deposit is paid and production starts, contact us on WhatsApp as soon as possible. Once the deposit is paid and design or printing has begun, the deposit can't be refunded, since it's already used toward materials and preparing your order.

A 50% deposit of your order's total value is required to confirm and begin production. The remaining balance is due before or at delivery, as agreed.

Available payment methods can include Vodafone Cash / Mobile Wallet, InstaPay, and Bank Transfer — whichever are currently enabled are shown as selectable options on the payment step after you place your order.

After transferring the deposit, use the "I Have Paid — Submit Payment Proof" option on your order confirmation screen. Provide a transaction reference, a screenshot, or both.

No. Every payment proof is reviewed manually by our team before it's marked as verified and your order moves to Confirmed — this keeps your order secure.

Yes, when InstaPay is enabled in the current Robo 3D payment settings. Select the InstaPay tab on your order's payment step to see the InstaPay identifier to send your deposit to.

After sending your deposit via InstaPay, submit your transaction reference number, a payment screenshot, or both, using the "I Have Paid — Submit Payment Proof" option. Our team verifies every InstaPay payment manually before your order is confirmed — it is not verified automatically.

Production usually takes 3 to 4 business days after your design is confirmed and the deposit is paid. It can take longer depending on the size of the piece, the quantity ordered, and the print time required.

It starts once your design is confirmed and your deposit has been paid — not from the moment the order is placed.

We package every product carefully before it goes out for delivery.

We aren't able to take responsibility for delays or damage caused by the shipping company itself, but we'll actively help you follow up on the issue with them.

Message us on WhatsApp with your location and we'll confirm delivery details for your order.

Once your deposit is paid and design or printing has started, it isn't refundable, as it's already being used to prepare and produce your order. Custom products (with a name, logo, custom size, or bespoke design) are final sale unless there's a manufacturing defect.

A genuine fault in how the piece was produced, or a mismatch from the design or sizing you agreed to. Normal 3D-printing traits — like fine layer lines or a slight color variation from photos — are not considered defects.

Contact us within 24 hours of receiving it, with clear photos or a video showing the issue, and we'll review it for a replacement or reprint.

Products should be used for their intended purpose. We can't take responsibility for damage caused by misuse, exposure to high heat, or excessive load or pressure on the piece.